Privacy Policy

Last Updated: August 12, 2026

Cleveland Millworks, Inc. (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights. It applies to our website www.clevelandmillworks.com, related services, forms, and SMS/text messaging programs.

This Privacy Policy is publicly available at all times at: https://www.clevelandmillworks.com/privacy-policy

Information We Collect

We collect personal information you voluntarily provide to us, including when you:

Submit forms on our website (contact, quote requests, sign-ups, etc.)
Opt in to receive SMS/text messages
Interact with our emails, texts, or website

Types of personal information we collect:

Name, email address, phone number, and mailing address
Mobile phone number and SMS opt-in consent records (including date, time, method of consent, and interaction history such as replies)
Information about products or services you inquire about or purchase
Technical information (IP address, browser type, device information, cookies, and usage data for analytics and site improvement)

We do not collect sensitive personal information (such as Social Security numbers or financial account details) unless you voluntarily provide it for a specific purpose.

Our website and SMS program are not directed to children. We do not knowingly collect personal information from anyone under 13, and we do not knowingly send text messages to anyone under 13. If we learn we have collected such information, we will delete it.

How We Use Your Personal Information

We use the information we collect to:

Provide, operate, maintain, and improve our services and website
Respond to your inquiries, process requests, and deliver customer support
Send you transactional, account-related, promotional, and marketing communications via SMS/text message, email, or phone (only with your consent where required)
Personalize your experience and analyze how our site and services are used
Comply with legal obligations and protect against fraud or abuse

SMS/Text Messaging Use With your consent, we use your mobile phone number to send text messages about our products, services, promotions, updates, and account information. Message frequency varies. Standard message and data rates may apply. You may opt out at any time (see “Your Choices and Rights” below).

Who We Share Your Personal Information With

We do not sell your personal information.

We may share your information only in the following limited circumstances:

With trusted service providers (such as SMS delivery platforms, email providers, web hosting, analytics, and customer support tools) who help us operate our business. These providers are contractually required to protect your information and use it only for the specific services they perform for us.
With affiliates or subsidiaries for internal business purposes consistent with this policy.
When required by law, legal process, or to protect our rights, safety, or property.
In connection with a business transfer (merger, acquisition, or sale of assets).

SMS Consent and Third Parties SMS consent is not shared with third parties or affiliates. We do not share your SMS opt-in consent, consent records, or mobile phone number with any third parties or affiliates for their own marketing or other purposes. Any limited sharing with service providers is solely to deliver the SMS messages you have consented to receive from us. Those providers are strictly prohibited from using or disclosing your information for any other purpose.

Your Choices and Rights

Opting out of SMS: Text STOP, UNSUBSCRIBE, CANCEL, QUIT, or END to any message you receive from us. You can also contact us directly using the information below. Opting out of SMS will not affect other communications you have consented to.
Opting out of email: Click the “UNSUBSCRIBE” link in any marketing email you receive from us, or contact us directly. We may continue to send transactional or service-related messages.
Request access to, correction of, or deletion of your personal information by contacting us. We will honor such requests as required by applicable law. We may verify your identity before responding, and we may retain information where necessary for recordkeeping, legal, or compliance purposes, including records of your SMS consent and opt-out.
You may have additional rights under applicable state privacy laws (such as the California Consumer Privacy Act or similar laws in other states). Contact us to exercise these rights.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the security of your information. To the fullest extent permitted by law, we disclaim liability for unauthorized access to or use of your information caused by events beyond our reasonable control, including the acts of third parties.

We retain personal information only as long as needed for the purposes described in this policy or as required by law.

Third Party Websites

Our website may contain links to sites we do not operate. We are not responsible for the privacy practices of those sites, and this policy does not apply to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date. Your continued use of our website or services after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us:

Cleveland Millworks, Inc.

2324 Lakeside Ave E

Cleveland, OH 44114

Phone: 216-516-2600

Website: clevelandmillworks.com