Terms & Conditions

Last Updated: August 12, 2026

Cleveland Millworks, Inc. (“we,” “us,” or “our”) provides these Terms and Conditions (“Terms”) to govern your access to and use of our website www.clevelandmillworks.com, related services, forms, quote requests, and SMS/text messaging programs (collectively, the “Services”).

By accessing or using our website or Services, submitting forms, requesting quotes, or opting in to SMS communications, you agree to be bound by these Terms. If you do not agree, do not use the Services.

You must be at least eighteen (18) years old, or the age of majority in your jurisdiction, to use the Services or submit any information through them. The Services are not directed to children under thirteen (13), and we do not knowingly collect personal information from them. If you use the Services on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms.

These Terms are publicly available at all times at: https://www.clevelandmillworks.com/terms-and-conditions

Use of the Website and Services

  • You may use the website and Services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Services in any way that violates any applicable federal, state, local, or international law or regulation.

  • Attempt to gain unauthorized access to any portion of the website, other accounts, computer systems, or networks.

  • Interfere with or disrupt the website, servers, or networks connected to the Services.

  • Use any robot, spider, scraper, or other automated means to access the website for any purpose without our express written permission.

  • Transmit any advertising or promotional material, “junk mail,” “spam,” or any other form of solicitation without our prior written consent.

  • Impersonate or attempt to impersonate us, one of our employees, another user, or any other person or entity.

We reserve the right, at our sole discretion and without notice or liability, to refuse service, suspend or terminate your access to all or part of the Services, remove or disable any submission, and cancel or decline any quote or order, for any reason or no reason, including any suspected violation of these Terms. Upon termination, your right to use the Services ceases immediately. All provisions of these Terms that by their nature should survive termination will survive, including the intellectual property, user content, disclaimer, limitation of liability, indemnification, and dispute resolution provisions.

Quotes, Orders, and Services

Any quotes, estimates, or pricing provided through the website or by our team are informational and non-binding until confirmed in a formal written agreement or invoice. Custom millwork and related services are subject to additional terms, specifications, lead times, and payment requirements that will be provided separately.

You are responsible for providing accurate information when requesting quotes or placing orders. We are not liable for delays or issues arising from incomplete or incorrect information you supply.

Pricing and Content Errors

We reserve the right to correct any error, inaccuracy, or omission in pricing, product descriptions, availability, or lead times at any time, including after a quote has been issued or an order has been submitted, and to cancel or refuse any order arising from such an error. Prices and availability are subject to change without notice.

Product Depictions and Natural Material Variation

Photographs, renderings, samples, and finish descriptions on the website are representative only. Wood and other natural materials vary in grain, color, texture, and figure, and finishes may appear diTerently in person or on diTerent screens. Variation of this kind is inherent to custom millwork and does not constitute a defect, nonconformity, or breach.

SMS/Text Messaging Terms

  • By opting in to receive SMS/text messages from Cleveland Millworks, Inc., you consent to receive recurring text messages about our products, services, promotions, updates, order status, and account information.

  • Message frequency varies.

  • Message and data rates may apply.

  • You can opt out at any time by texting STOP, UNSUBSCRIBE, CANCEL, QUIT, or END to any message you receive from us. You may also contact us directly using the information below.

  • Opting out of SMS will not affect other communications you have consented to receive (such as email).

  • For help, text HELP or contact us using the information in the “Contact Us” section.

SMS consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages, and we are not liable for any delay, failure, or misdirection in the delivery of any message, or for any charge imposed by your carrier. You are responsible for notifying us if your mobile number changes or is reassigned, and you consent to our retention of records of your opt-in and any opt-out as evidence of your consent. We do not share your SMS opt-in consent, consent records, or mobile phone number with third parties or aTiliates for their own marketing purposes. Limited sharing with service providers occurs solely to deliver the messages you have consented to receive.

Intellectual Property

The website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Cleveland Millworks, Inc., its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our prior written consent, except for your own personal, non-commercial use.

User Content and Submissions

Any information, feedback, ideas, or materials you submit through forms, quote requests, or other means (including project details, photos, or specifications) is submitted on a nonconfidential basis and creates no obligation of confidence on our part. You retain ownership of your submissions, and you grant us a non-exclusive, royalty-free, perpetual, irrevocable, transferable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide in any media for business purposes, including fulfilling your requests and improving our Services.

You represent that you own or have the necessary rights to submit such content and that it does not infringe any third-party rights.

Third-Party Links and Services

The website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites. Inclusion of a link does not imply our endorsement, sponsorship, or aTiliation. Any dealings you have with a third party through the website, including any purchase, payment, or exchange of information, are solely between you and that third party, and we disclaim all liability arising from those dealings. You access third-party sites and services at your own risk and subject to their terms.

Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the website will be uninterrupted, secure, or error-free, or that any defects will be corrected, or that the website or any files available through it are free of viruses or other harmful components. We make no warranty as to the accuracy, completeness, currency, or reliability of any content on the website, including product descriptions, specifications, dimensions, finish or color depictions, availability, lead times, and pricing, and any reliance you place on such content is at your sole risk. No advice or information, whether oral or written, obtained from us or through the Services creates any warranty not expressly stated in these Terms.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CLEVELAND MILLWORKS, INC., ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US (IF ANY) IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

Indemnification

You agree to defend, indemnify, and hold harmless Cleveland Millworks, Inc. and its aTiliates, oTicers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Services.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law principles. Any legal suit, action, or proceeding arising out of or related to these Terms or the Services shall be instituted exclusively in the state or federal courts located in Cuyahoga County, Ohio. You waive any objection to the exercise of jurisdiction over you by such courts and to venue in such courts.

Binding Individual Arbitration

Except for (a) claims for injunctive or other equitable relief to protect our intellectual property or to enforce the use restrictions in these Terms, and (b) claims that may be brought in small claims court, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any SMS or other communications you receive from us shall be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, seated in Cuyahoga County, Ohio. The arbitrator, and not any court, shall have exclusive authority to resolve all threshold issues of arbitrability, including the scope, enforceability, and interpretation of this provision. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction.

Class Action and Jury Trial Waiver

YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE THE CLAIMS OF MORE THAN ONE PERSON OR PRESIDE OVER ANY FORM OF CLASS PROCEEDING. IF THIS CLASS WAIVER IS HELD UNENFORCEABLE AS TO ANY CLAIM OR REQUEST FOR RELIEF, THAT CLAIM OR REQUEST SHALL BE SEVERED AND HEARD IN COURT, AND ALL REMAINING CLAIMS SHALL PROCEED IN ARBITRATION. TO THE EXTENT ANY DISPUTE PROCEEDS IN COURT, YOU AND WE EACH WAIVE ANY RIGHT TO TRIAL BY JURY.

Time Limit on Claims

Any claim arising out of or relating to these Terms or the Services must be commenced within one (1) year after the claim arose; otherwise, the claim is permanently barred, except where a longer period is required by applicable law.

Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last Updated” date. Your continued use of the website or Services after changes constitutes acceptance of the updated Terms.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and eTect, and the invalid provision will be modified or limited to the minimum extent necessary to make it enforceable.

Force Majeure

We will not be liable for any delay or failure to perform, or for any interruption of the Services, resulting from causes beyond our reasonable control, including acts of God, fire, flood, severe weather, epidemic, war, civil unrest, labor disputes, supply chain or raw material shortages, carrier or shipping delays, utility or telecommunications failures, cyberattack, or governmental action.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Cleveland Millworks, Inc. regarding the Services and supersede all prior or contemporaneous understandings.

Assignment

You may not assign or transfer these Terms or any rights under them without our prior written consent, and any attempted assignment is void. We may assign these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.

No Waiver

Our failure to enforce any provision of these Terms is not a waiver of that provision or of any other provision, and no waiver is eTective unless made in writing and signed by an authorized representative.

No Third-Party Beneficiaries

These Terms are for the sole benefit of you and us and confer no rights on any other person or entity.

Electronic Communications

You consent to receive notices, disclosures, agreements, and other communications from us electronically, including by email, text message, or posting on the website, and you agree that electronic communications satisfy any legal requirement that such communications be in writing.

Headings

Section headings are for convenience only and do not aTect the interpretation of these Terms.

Contact Us

If you have questions about these Terms and Conditions, please contact us:

Cleveland Millworks, Inc.

2324 Lakeside Ave E

Cleveland, OH 44114

Phone: 216-516-2600

Website: clevelandmillworks.com